Make a complaint. I went when Alex was three and we could not believe how the french pushed hin round and shouted at him. Disney sent us a massive box of toys and an apology and a free return we went back in the most expensive hotel when he was five and had a better time. However I would not go there again, we have been to florida six times since then and the americans are great its all about you having a good time. They were sweet to Alex everytime even though he does not look disabled they took my word for it that he could not cope with things and helped us loads.