In my daughters school [sEN ] all the dinner ladies have done a Nurturing course. I think it would be a good idea for all dinner nannies to take part in this mainstream or otherwise.
The majority of children would benefit from being spoken to calmly. I found it daunting to think that this woman could tell a child to keep their "mouth shut" in front of a parent. I dread to think how she behaves when there is no one to see her actions
Tilly