Hello Jack! I have read your ''hello new to forum'' post and am sorry you experienced hardship at the hands of your managers. I am a service user and have had many grievances with my support provider primarily management but because I have a fantastic care- coordinator from the community learning disability team I have yet to be kicked out which I think the care company desperately wants and I'm vocal about that, they put it down to psychosis so I'm rarely listened too.
Most of the front line staff are wonderful and caring no question about that! Its the ###### management, first thing there is a high staff turn over, I've know at least 14 staff come and go in the last 6 years of me living here. Rules have become more stringent. A manager put a safeguarding in on me saying a member of staff had accused me off saying something too her which I never did, and I lost a friendship over it and potently could of got my head smashed in. I can't go into specifics but it was very unprofessional, it later transpires that member of staff didn't accuse me off anything and the manager made it up. Which I could prove! A member of staff is on 'leave 'awaiting court for stealing from a tenant here. The list is endless.